12000 Privacy Policy — How Your Information Is Protected & Used
12000 is committed to protecting the personal data of its platform users. This page explains in detail what information we collect, how we use it, where it is stored, and what rights you have.
Information We Collect
Your name, mobile number, and date of birth are collected at the time of registration. Additional documents may be requested for identity verification.
Device type, operating system, browser, and IP address are recorded automatically.
Deposit and withdrawal amounts (BDT), payment methods, and transaction history are stored securely.
Data on which games you played, how long each session lasted, and which pages you visited is retained for analytics purposes.
How Your Information Is Used
12000 uses collected data only for specific, lawful purposes. Personal information is used for account verification, transaction processing, and fraud prevention. Usage patterns are analyzed to improve platform service quality, but never in a way that identifies any individual. You may receive relevant promotions and offers based on your preferences and gaming history — you can opt out of these at any time. Data is also used to comply with applicable Bangladeshi law and meet regulatory requirements.
If you contact us through customer support, records of those interactions may also be retained to help improve our services. All data use remains strictly within the scope of 12000's privacy policy.
- Account Registration & Identity Verification
- Transaction Processing & History
- Fraud & Illegal Activity Prevention
- Sending Personalized Promotions
- Improving Platform Service Quality
- Fulfilling Legal Obligations
- Customer Support Management
Data Retention & Security Measures
All 12000 user data is secured using industry-standard SSL encryption technology. Multiple layers of security are maintained to protect stored server data from unauthorized access. Payment information is kept in a specially secured vault and cannot be viewed directly by any staff member. If any potential data breach is detected, the affected users will be notified within 72 hours.
Your data is retained only for as long as necessary. Once an account is closed, any data beyond what is legally required to be kept is deleted. Regular security audits are conducted to identify system vulnerabilities, and corrective action is taken promptly.
- SSL/TLS Encryption
- Multi-Layer Firewall Protection
- Secure Vault Storage for Payment Information
- Regular Security Audits
- Rapid Data Breach Notification
Data Sharing with Third Parties
12000 never sells your personal data to third parties for commercial purposes. Sharing your information with advertising networks or data brokers is strictly prohibited.
For payment processing, necessary information may be shared with approved payment providers such as bKash and Nagad. These partners are also bound by strict confidentiality obligations.
Disclosing information in response to a valid order from a Bangladeshi court or regulatory authority is a legal obligation. In such cases, 12000 discloses only the minimum information required.
Your Data Rights
12000 believes every user has the right to full control over their own data. You can view and review the information stored in your account at any time. If any information is incorrect or incomplete, you have the right to request a correction and we will update it as quickly as possible.
After closing your account, you may request that your data be deleted. Where legal obligations require certain information to be retained for a specified period, we will inform you of this clearly. You also have the option to opt out of marketing communications or object to the processing of your data.
- Right to Access & View Your Data
- Right to Correct Inaccurate Information
- Data Deletion Request
- Opting Out of Marketing Communications
- Objecting to Data Processing
12000 may update this privacy policy as needed. If significant changes are made, you will be notified via your registered mobile number or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy. For any privacy-related questions or requests, email us at [email protected]. For more information, visit our FAQ Section View or Terms & Conditions Read.